About B.O.S.S.

Empowering Your Business Efficiency

Let B.O.S.S. Work for You

At eFriendly, we understand that effective Operational Support should be client-focused. That’s why our Business Operations Support Services (B.O.S.S.) are designed to always do the right thing for you and your business. Whether your staff struggles with daily administration or your budget doesn’t allow for a full IT presence, B.O.S.S. relieves you from the complexities of managing IT. We cover a wide range of services, from Infrastructure Services to End-User support, Vendor Management, Procurement, to Hardware Lifecycle Management, and more.

B.O.S.S. is not just about managing technology; it’s about enhancing your entire operational framework. Our service model, within the ITIL framework, includes everything from proactive monitoring to operational enhancements. This approach offers more predictability and strategic freedom, enabling you to focus on what truly matters – your business’s growth and success.

B.O.S.S. Core Services

Infrastructure Services: Streamlining your IT infrastructure for peak performance and reliability.

End-User Support: Offering dependable support for your staff, ensuring seamless day-to-day operations.

Vendor Management: Efficient management of all IT-related vendor interactions and responsibilities.


B.O.S.S Insights

Proactive Monitoring & Maintenance

Ensuring your systems are constantly monitored and maintained for utmost efficiency.

Issue Resolution & Request Fulfillment

Quickly resolving IT issues and fulfilling service requests to keep your operations smooth.

Operational Enhancements

Continuously improving your operational processes for optimal business performance.

Comprehensive IT Infrastructure Management

B.O.S.S. from eFriendly consolidates comprehensive IT infrastructure management into one convenient monthly price. Choose B.O.S.S. for a seamless, all-encompassing IT solution that aligns with your business’s strategic needs and growth.

Complete IT Infrastructure Management

Covering desktops, physical and virtual servers, network, and SaaS solutions like M365 and Azure/Entra ID.

All Inclusive Services

Including a responsive Service Desk, procurement for hardware, software, and licensing, IT vendor management, and comprehensive Hardware Lifecycle Management with technology refreshes and asset management.

Transform Your Business Operations with eFriendly’s B.O.S.S.

Step into a world of operational excellence with eFriendly’s Business Operational Support Services. Let us take care of your IT operational complexities so you can embrace the future with a service that’s as dynamic and forward-thinking as your business.

eFriendly B.O.S.S. Benefits

Focus Shift to Strategic Initiatives

Enabling your IT staff to concentrate on strategic business goals while we handle the technical details.

Predictable Monthly Costs

Providing clear, predictable billing with comprehensive service packages.

Strategic Business Focus

Allowing you to concentrate on your core business objectives and growth, not IT management.

Frequently Asked Questions

B.O.S.S. includes comprehensive services like infrastructure management, end-user support, vendor management, procurement, cyber security, and more, all tailored to your business needs.

By managing your IT operations, B.O.S.S. allows your team to focus on strategic business activities, improving overall efficiency and productivity.

Absolutely. We tailor B.O.S.S. to align with your unique business requirements, whether it's specific IT solutions or adapting to your budgetary needs.

Yes, cybersecurity is an integral part of B.O.S.S., ensuring your business operations are protected from various digital threats.

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